Shipping Policy for Toys:

1. Processing Time:

• All orders are processed within 2-5 business days, excluding holidays.

2. Shipping Rates:

• Shipping charges are calculated based on the weight of the package and the destination.
• Free shipping is offered for orders over a certain amount, typically specified on our website.

3. Shipping Methods:

• We offer standard shipping, Expedited, Express, Next day air. Please see more at checkout.
• Delivery times may vary based on the destination. Also depends on weather conditions.

4. Domestic Shipping:

• We currently offer shipping within all countries. Estimated delivery times for standard shipping are 7-30 business days. Depends on where and weather conditions. Please allow time for processing and longer delivery delays.

5. International Shipping:

• We offer international shipping to select countries. Shipping rates and estimated delivery times will be calculated at checkout.

6. Customs and Duties:

• International customers are responsible for any customs and import duties that may apply. We do not cover these costs.

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.

7. Shipping Delays:

• In the rare event of shipping delays, we will notify you promptly and provide updates on the estimated delivery time.

8. Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

9. Returns and Exchanges:

• For information on returns and exchanges, please refer to our [Returns and Exchanges Policy].

10. Contact Information:

• If you have any questions or concerns regarding your order or our shipping policies, please contact our customer service at cs@pridefulonthespectrum.com.

Shipping Policy for Clothing:

1.Processing time:

• Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
  depends on your location, but can be estimated as follows:
  ● USA: 3–4 business days
  ● Europe: 6–8 business days
  ● Australia: 2–14 business days
  ● Japan: 4–8 business days
  ● International: 10–20 business days

2. Where will my order ship from?

• We work with an on-demand order fulfillment company with facilities worldwide!

3. Will I be charged customs for my order?

• An additional customs and tax fee can occur on international orders. This fee is not in our control
  and is assessed by your local customs office. Customs policies vary widely for every country so
  please check with your local customs office directly to see if they apply duties and taxes to your
  purchases.

4. My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
1. Check your shipping confirmation email for any mistakes in the delivery address.
2. Ask your local post office if they have your package
3. Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or your
neighbors, get in touch with us at cs@pridefulonthespectrum.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
5. Orders - How are your products made?

• We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
  where you are, your orders are printed and shipped from the facility that can do it most efficiently!
  Tip: Check out Printful's production footage to see how we fulfill specific products.

6. How do I track my order?

• You’ll receive a tracking link via email when your order ships out. If you have any questions about
  your tracking or shipment, drop us a line at cs@pridefulonthespectrum.com.

7. I received a wrong/damaged product, what should I do?

• We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
  quickly, please email us at cs@pridefulonthespectrum.com within 30 days with photos of the
  damaged product, your order number, and any other details you may have about your order. We’ll
  get back to you with a resolution as soon as possible!